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Export Customer Service Specialist
$MXN 14,000-17,000/year
Indeed
Full-time
Onsite
No experience limit
No degree limit
9P3H+W7, Santa Fe, Contadero, Cuajimalpa, 05348 Mexico City, CDMX, Mexico
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Description

Summary: Coordinate export shipments, communicating with customers and internal departments while managing logistics and addressing issues efficiently. Highlights: 1. Coordinate export bookings and manage shipment readiness. 2. Maintain close communication with customers via email, phone, and messaging. 3. Solve issues through coordination with various internal departments. **Overview:** Coordinate export shipments through communication with customers, port offices and other internal departments. The ideal candidate must have good communication skills, problem solving, high efficiency and tolerance to work under high pressure as well as an interest in logistics and export operations. **Responsibilities:** · Confirm and arrange export bookings, from the first step (booking reception) until the shipment is ready to sail. · Keep close communication with customers via email, phone, instant messaging. · Solve any issue encountered on the spot through coordination with all related departments including operations, sales, intermodal, port offices. · Manage export vessel preliminary loading lists and monitor general service updates such as vessel schedule changes. · Follow up on any required issue related to the assigned export shipments including cost recovery, related reports and operations set up conference calls with customers and internal areas. **Requirements:** · Good Communication in English (written and spoken). · Excellent service attitude and can-do attitude. · College degree. · Previous experience in shipping, can be either shipping line or freight forwarder (preferred but not required). · Preferred candidates from International Business or logistics related careers. · Computer savvy, general knowledge of Microsoft Office and ability to quickly learn new systems. Employment type: Full-time Salary: $14,000.00 - $17,000.00 per month Benefits: * Transportation assistance or service * Sick days * Major medical expense insurance * Company phone * Food vouchers Language: * English (Desirable) Work location: On-site employment

Source:  indeed View original post
Juan García
Indeed · HR

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