**Salary:** $13,000 MXN monthly + performance-based variable **Job Description:** At Momento Seguros, we are revolutionizing insurance to transform people’s lives and protect what matters most to them! And to achieve this, we need the best talent. We are looking for passionate individuals with an innovative mindset and a drive to make an impact. Join our team and be part of the future. **This expert will be responsible for:** * Receiving phone calls or messages from policyholders who need to report a claim or request roadside assistance services, such as towing, locksmiths, ambulances, or claims adjusters. * Tracking various policyholder requests, including policy payment status, reimbursements, clarifying questions regarding their contracted coverage, policy quotations, and endorsements for changes or modifications to their policies. * Identifying availability and assigning service providers—such as towing companies and assistance providers—to fulfill policyholders’ requested services. * Receiving the status or current stage of a vehicle under repair or of damage payments. * Administrative inquiries, procedural support, continuous feedback on areas for improvement, and validation of control over assigned functions. Requirements * Completed high school education. * Knowledge of customer service and claims handling. * One year of experience in a similar position. * Familiarity with assigned service zones and map navigation. * Knowledge of policy coverages. **What We Offer:** * Competitive base salary and performance bonus in the market * Statutory benefits * Major Medical Expense Insurance * Life Insurance * Grocery vouchers and more… **Location:** CDMX (Paseo de la Reforma) **Work Modality:** 100% In-person **Department:** Claims At Momento Seguros, we value diversity and inclusion! All our job opportunities are open to everyone, regardless of gender, age, sexual orientation, ethnic origin, religion, or any other condition.