High-end restaurant seeks a **Bilingual Telephone Reservation Specialist** with solid customer service experience and proficiency in managing digital reservation platforms, focused on delivering professional, accurate, and courteous service. **Responsibilities** * Answering telephone calls in **Spanish and English**. * Managing reservations, modifications, and cancellations. * Using and administering digital reservation platforms such as **OpenTable** and similar systems. * Entering and updating data in internal systems. * Coordinating with the operations team to ensure proper table assignments. * Clearly communicating policies, hours, and guidelines to customers. * Appropriately handling special requests and customer-related situations. **Requirements** * Minimum of 2 **years** of experience in telephone reservations or customer service (preferably in restaurants or hospitality). * **Proven experience with OpenTable and other reservation applications**. * **Conversational–advanced English is mandatory**. * Excellent verbal and written communication skills. * Customer-service orientation, organizational skills, and attention to detail. * Ability to work under pressure and handle a high volume of calls. **We Offer** * Competitive salary. * Statutory benefits. * Group discounts. * Free cafeteria service. * Complimentary uniforms. * Savings fund. * Job stability. * Professional work environment. Employment type: Full-time Salary: $15,000.00 \- $18,000.00 per month Benefits: * Employee discount * Medical expense insurance * Cafeteria service * Complimentary uniforms Work location: On-site employment