Summary: Join SONDA as a Service Desk Agent Tier 2 to provide technical support and assistance to users, contributing to innovation and improving quality of life through technology. Highlights: 1. Opportunity for personal and professional development in a tech environment 2. Collaborative, diverse, and innovative environment that encourages teamwork 3. SONDA Academy for constant learning and professional development Live the SONDA experience · Here you transform your career! · Why be part of SONDA? The answer is very simple: because like you, we love what we do, we have a passion for innovation and we are convinced that through knowledge and technology we will not only transform our clients businesses, but also the future. At SONDA, you will live a work experience with various opportunities for personal and professional development. An excellent place to learn and contribute to improving peoples quality of life through technology. · We are looking for a Service Desk Agent Tier 2 · You will have the opportunity to: - Provide support and technical assistance to users - Provide the client with technical assistance by solving their incidents · What requirements must I meet to join the team? -Advanced English level for written and verbal communication with internal and external customer - High school diploma or GED - Basic computer navigation skills - Strong communication skills - VPN Support · · On site, only in Av. de los Insurgentes Sur 1271. Benito Juarez. CDMX · · What can you expect from us? · Work flexibility, promoting balance in your personal and professional life. Professional development and constant evolution of your skills, always according to your interests. A collaborative, diverse and innovative environment that encourages teamwork. · What do we offer? SONDA Academy, an educational platform for constant learning that seeks to maximize your professional development. SONDA Wellness, which promotes a series of initiatives focused on your physical, mental and social health. · And much more! · Diversity +Inclusion = Innovation and collaboration · At SONDA we are committed to diversity, we promote an inclusive environment that guarantees that talents can work in a positive climate that invites them to develop their professional career with equal opportunities. · Because we know that a diverse environment is a fundamental element in driving innovation, we look for candidates based on their professional qualifications, regardless of their race, skin color, religion, age, sex, sexual orientation, gender identity, nationality or disability. · Be part of our team! · Tipo de puesto: Tiempo completo Sueldo: $15,000.00 al mes con prestaciones superiores. Gastos medicos mayores, vales de despensa. Lugar de trabajo: Empleo presencial CDMX. -Requerimientos- Educación mínima: Educación superior - Licenciatura años de experiencia Edad: entre 25 y 55 años Palabras clave: servicio, service, mostrador, desk, expositor, exhibitor, demostrador, feriante, viajante, agent, representative, agente, representante