*This position will be part of a new team with our client in Tijuana.* * Acts as an on-site Support Engineer for our client, providing specialized support for various company products and services. * Performs corrective support (break & fix) on servers and storage systems. * Provides on-site technical support (deskside support) to VIP users and executives. * Uses advanced tools and specialized technical knowledge to resolve complex incidents and carry out high-level installations of storage equipment and network devices. * Applies solid knowledge of hardware, software, and operating systems, as well as advanced troubleshooting skills, to address and resolve critical incidents escalated by the team or by customers. * Conducts testing and certification of mainframes, servers, and other infrastructure components, including networks and peripherals. **Requirements and Skills** * Intermediate-to-advanced English *(interviews will be partially conducted in this language and daily interaction with the client and other teams is required)* * Completed engineering degree or related bachelor’s degree; incomplete degree accepted if accompanied by relevant experience. * 4 to 6 years of experience in similar technical support, infrastructure, or on-site/field engineering roles. **Other** · Courteous and patient attitude toward users · Team-oriented mindset · Availability to work overtime. **We Offer:** * Gross monthly salary *(payment frequency is monthly)* * Major Medical Expenses Insurance * Dental Plan (covers children) * Life Insurance * Minor Medical Expenses Insurance * Grocery vouchers * Food vouchers * Clothing vouchers * Savings fund Employment type: Full-time Salary: $18,500.00 per month Benefits: * Savings fund * Medical expenses insurance * Major medical expenses insurance * Life insurance * Grocery vouchers * Restaurant vouchers Application Question(s): * To verify your contact information is correct: Please provide your email address and mobile phone number (please monitor both for scheduling a Teams interview if your application is viable): * To verify, please state your pre-tax monthly salary expectation (MXN): * What percentage of English do you speak? (Spoken) Work location: On-site employment