Job Summary: Senior Software Engineer specializing in NICE InContact and Java, responsible for designing, developing, and maintaining advanced solutions for contact center platforms, leading technical initiatives. Key Highlights: 1. Deep technical expertise in NICE CXone and Java backend development. 2. Leading technical initiatives and collaborating with cross-functional teams. 3. 100% remote work environment and international collaboration. The Senior Software Engineer specializing in NICE InContact and Java services will be responsible for designing, developing, maintaining, and integrating advanced solutions for contact center platforms, ensuring efficiency, scalability, and reliability of omnichannel interaction flows. This role requires a combination of deep technical expertise in the NICE CXone platform and advanced backend development skills using Java, as well as the ability to lead technical initiatives and collaborate with cross-functional teams to deliver high-impact solutions. **Responsibilities and Authorities** **Core Responsibilities** * Design, develop, and maintain call flows, IVR, and routing logic in NICE CXone Studio. * Integrate the CXone platform with backend systems via REST APIs and event streams. * Diagnose and resolve technical incidents on the platform, optimizing performance and user experience. * Develop and deploy Java-based backend microservices, ensuring solution quality and scalability. * Lead code reviews, architecture discussions, and development best practices. * Collaborate closely with product, operations, and support teams to ensure delivery of robust, business-aligned solutions. * Actively participate in agile ceremonies (sprint planning, story refinement, retrospectives) and contribute to continuous team improvement. **Requirements and Qualifications** ### **Required Academic Background** * Bachelor’s degree in Systems Engineering, Computer Science, Electronics Engineering, or related fields. * Certification in software development, Java, or Contact Center platforms (e.g., NICE CXone certification) is desirable. * Conversational English (Advanced C1) **Required Technical Skills** **Contact Center / NICE InContact Specialization:** * Experience creating and maintaining scripts in NICE CXone Studio (call flows, IVR, routing logic). * Solid understanding of ACD, IVR, skill-based routing, and omnichannel workflows. * Integration of CXone with backend systems via REST APIs, event streams, and data actions. * Familiarity with Contact Center modules such as WFM (Workforce Management), QM (Quality Management), call recording, and reporting. * Ability to diagnose and resolve platform issues using logs, monitoring tools, and call tracing/debugging utilities. * Analysis and optimization of real-time and historical metrics, as well as performance tuning of contact flows. **Backend Development / Java:** * Advanced proficiency in Java, including object-oriented design and clean coding principles. * Experience developing and deploying RESTful microservices using frameworks such as Spring Boot. * Solid knowledge of API design, versioning, and contract-driven development. * Experience with unit and integration testing (JUnit, Mockito, etc.). * Proficiency with SQL and NoSQL databases (e.g., MySQL, PostgreSQL). * Experience with CI/CD pipelines and DevOps tools (GitHub, Jenkins, etc.). **Required Soft Skills** * Technical leadership and ability to guide design discussions and code reviews. * Excellent verbal and written communication skills, oriented toward collaboration with product, operations, and support teams. * Strong analytical and problem-solving abilities, both in platform configuration and backend system integration. * Proactivity, results orientation, and adaptability to dynamic environments and agile methodologies. * Ability to manage priorities and work autonomously as well as collaboratively. **Additional Information** * 100% Remote * Collaboration with international teams Are you looking for a place where your ideas shine? With over 38 years of experience and a global presence, at Stefanini we transform tomorrow—together. Here, every action matters and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive professional, committed to continuous learning, and innovation is in your DNA, then we’re what you’re looking for. Come build a better future—with us!