We are looking for: A candidate for the position of On-site Support Engineer and Cloud Adoption in León, Guanajuato, Mexico. We offer: $14000 - $14000 MXN Monthly + Statutory Benefits + Additional Vacation Days + Paid Certifications. At Grupo Acceon, we are leaders in Information Technology solutions. We accompany public and private sector organizations in their digital transformation through the implementation of strategies, products, technological solutions, managed services, and cloud services. Innovation, technical excellence, and commitment to our customers drive us. Position Purpose: Ensure operational continuity and end-user satisfaction through efficient on-site and remote (L1) technical support. Simultaneously, actively develop and assume increasing responsibilities in the administration, implementation, and support of Modern Workplace platforms (Microsoft 365, Intune, Teams), serving as a key bridge between traditional support and cloud adoption. Key Responsibilities (On-site Support) * Incident Resolution: Address and resolve daily hardware (laptops, printers) and software (Windows, Office) issues for users, both in person and remotely. * Equipment Setup: Configure and install new computers for employees (imaging, app installation). * Local Account Management: Manage users in the local Active Directory (create accounts, reset passwords, assign permissions). * Connectivity: Resolve basic network, Wi-Fi, and VPN issues. * Inventory: Maintain control over computing equipment and licenses.