Job Summary: Monitor and resolve incidents in ASO and Legacy systems, track incidents in Jira, and use monitoring tools such as Atenea and Troy, applying Linux Unix expertise. Key Highlights: 1. 100% Mexican company with 40 years of experience in IT 2. CMMI Level 5 accredited and ISO/IEC 27001:2013 certified 3. Inclusive company free from discrimination ids Comercial is a 100% Mexican IT company with 40 years of experience and presence in Mexico, Latin America, and the USA. Over 1,500 consultants work on numerous projects across financial, commercial, manufacturing, telecommunications, services, government, and other sectors. We are accredited at CMMI Level 5 (Capability Maturity Model Integration), a quality model established by the Software Engineering Institute (SEI). Certified by ISO under standard ISO/IEC 27001:2013. We hold the Socially Responsible Enterprise (ESR) distinction. · WE ARE LOOKING FOR YOU!! · Systems Monitor / L1 Support · Technical skill with at least 2 years of experience: Monitoring and resolving incidents in ASO and Legacy systems; tracing and analyzing error logs and system information. Incident tracking using Jira. Monitoring tools: Atenea, Troy. Linux Unix knowledge for searching and populating information. Recently began automating email tasks using AppScript. · Hybrid work mode: Parques Polanco, Miguel Hidalgo, CDMX (shift rotations apply). · We offer: Statutory benefits Benefits exceeding statutory requirements 100% payroll processing · We are an inclusive company free from any form of discrimination, where opportunities are available to those demonstrating attitude and talent. We do not require medical certificates confirming non-pregnancy or HIV status as prerequisites for joining our large family of professionals and accessing equal growth opportunities.-Requirements- Minimum education: Higher education – Bachelor’s degree Years of experience Knowledge: Linux, Unix Keywords: system, support, apoyo, soporte