Job Summary: We are looking for a Technical Support professional passionate about technology and customer service to diagnose, attend to, and provide customized solutions for Apple devices. Key Highlights: 1. Continuous training and Apple certification 2. Real career growth within a leading company in Latin America 3. Professional stability and development JOIN THE MACSTORE TEAM At MacStore, an Apple Premium Reseller (APR) and authorized Apple partner, we seek Technical Support professionals passionate about technology and customer service. We offer continuous training, Apple certification, and real career growth within a leading company in Latin America. What will you do? Provide first- and second-level technical support to Apple users. Diagnose, attend to, and deliver customized solutions for devices. Follow up on completed services. Promote and sell additional services. Meet departmental metrics and performance indicators. What are we looking for in you? High school diploma or completed technical degree. Minimum 1 year of experience in computer and mobile phone repair. Strong interest in customer service and support. Residence near the work location. Full-time availability. Schedule Monday to Sunday Rotating shifts: 11:00 a.m. to 8:00 p.m. // 12:00 p.m. to 9:00 p.m. Rotating midweek days off We Offer Base monthly salary: $9,900 gross Commissions of 9% to 20% on services performed Punctuality bonus Monthly food vouchers Statutory and above-statutory benefits Apple Certified Macintosh Technician certification Profit-sharing (approx. 3 months) Salary increase at the fourth month Life insurance Savings fund 100% IMSS contributions Direct and indefinite-term contract Professional stability and development Additional Benefits Upon Permanent Hiring Productivity bonus Savings fund Employee discounts with Apple and other prestigious brands Christmas bonus Work location: Espacio Condesa Apply through this channel if you meet the requirements. We will contact you shortly.-Requirements- Minimum education: Upper secondary education – Technological High School 1 year of experience Knowledge: Customer service Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist, branch, branch