Job Summary: MacStore is seeking a Contact Center Advisor to provide personalized customer service, identify customer needs, deliver solutions, and update data within a professional growth environment. Key Highlights: 1. Job-specific training and long-lasting professional experience. 2. Job stability and career growth within the best team. 3. Customer service via chat, phone calls, or email. MacStore is the leading distributor of Apple products and services in Latin America (APR Apple Premium Reseller). Join the best team and make a difference in your professional life. At MacStore, you will receive the necessary job training and lifelong professional experience. We are hiring: CONTACT CENTER ADVISOR We offer: Monthly salary: $11,500 (gross), direct employment contract with the company, 100% nominal payroll scheme (bi-weekly payment) Monthly food vouchers: $400 Punctuality and attendance bonus: 12.5% Thirteenth-month bonus (Aguinaldo): 17 days Profit-sharing (PTU) payment Life insurance Funeral expense assistance Savings fund Benefits exceeding statutory requirements Job stability Career growth Exclusive employee sales Christmas bonus Requirements: Education: Completed high school diploma (verifiable) Minimum 6 months’ experience in call centers, customer service, and conflict resolution Full-time on-site availability Monday through Sunday, with one day off per week Shifts: 9am–6pm // 11am–8pm (rotating) Basic Excel skills Excellent spelling Not currently enrolled as a student Responsibilities: Providing personalized customer service via chat, phone calls, or email Identifying customer needs to deliver solutions and alternatives Guiding and researching information regarding reported issues Data entry and updating Address: Av. Insurgentes Sur 581, Nápoles, Benito Juárez, 03810 Ciudad de México, CDMX If you are interested and meet the profile, apply through this channel and we will contact you shortly!!. -Requirements- Minimum education: Upper secondary education – General High School years of experience Age: 21 years or older Knowledge: Customer service Keywords: director, management, governance, regency, executive, managing, executive, care, costumer, customer