Job Summary: BRVO seeks a Community Manager to be the daily voice of brands, managing content, fostering community, and driving engagement across social media platforms. Key Highlights: 1. Be the daily voice of multiple brands 2. Transform content into community, conversation, and results 3. Engage with audiences and manage digital reputation COMMUNITY MANAGER BRVO – Brain & Voice S.A. de C.V. Santa Fe Area About the Role At BRVO, we are looking for the person who will be the daily voice of our brands. This role is responsible for executing, publishing, monitoring, and managing audience interactions to transform content into community, conversation, and results. ⸻ Key Responsibilities Content Publishing and Execution * Schedule and publish content across social media platforms for multiple brands. * Adapt copy and formats according to each platform. * Ensure adherence to content calendars and editorial schedules. * Coordinate with the content and design teams for final asset delivery. Community Management * Respond to messages, comments, and mentions promptly and appropriately. * Manage conversations with customers and prospects. * Identify sales opportunities, leads, or customer service needs. * Route requests to the relevant departments. Social Media Monitoring * Monitor daily account activity. * Detect trends, relevant conversations, and content opportunities. * Conduct social listening and digital reputation monitoring. * Identify potential crises or sensitive situations. Digital Customer Service * Provide professional, brand-tailored customer support. * Manage responses to frequently asked questions. * Follow up on cases until resolution. * Maintain closeness and empathy with the community. Copy Support and Adaptations * Adapt copy from the Content Manager for daily publication. * Draft responses, short captions, and operational texts. * Propose content ideas based on real audience interaction. Reporting and Metrics * Generate monthly social media performance reports: * Community growth * Engagement * Reach * Messages and leads generated * Identify learnings and areas for improvement. Organization and Operations * Use scheduling tools (Meta Business Suite, Hootsuite, Metricool, Later). * Maintain organized posting schedules, response libraries, and FAQs. * Follow internal processes and meet delivery deadlines. ⸻ Requirements * 2–4 years of experience as a Community Manager. * Experience managing multiple accounts simultaneously. * Excellent spelling and writing skills. * Strong organizational and follow-up capabilities. * Digital customer service skills. * Knowledge of social media metrics. * Familiarity with scheduling and monitoring tools. ⸻ Ideal BRVO Profile We seek an empathetic, organized, and proactive individual who enjoys interacting with people and safeguarding brands’ digital reputations. Someone who transforms content into conversation, community, and trust. Position Type: Full-time Salary: $19,723.31 – $20,854.78 per month Work Location: On-site