**About the Opportunity** The company is seeking its next **Customer Service Representative**, someone who wants to deliver the **best customer service experience for an important client in the USA.** The company is currently growing at an accelerated pace, and this position is essential to continue improving the experience of its customers and partners. Key responsibilities include: * Receiving and initiating first contact and outreach with customers via telephone calls and/or other channels, as applicable. * Identifying and analyzing customer needs. * Designing and delivering the best possible response and service tailored to customer needs, with the goal of retaining or increasing customer engagement. Requirements: * **Must reside in Monterrey, Nuevo León.** * Minimum Education: Completed high school, verifiable with certificate. * Experience: **Minimum 6 months** in **customer service, sales, support services**, etc. * **Advanced English level C1 or native proficiency.** *Assessed during interview.* (as you will communicate with stakeholders in the USA). * You possess all required documentation: Birth Certificate, Official ID (INE), Proof of Address (no older than 3 months), CURP, RFC, Academic Certificate, IMSS Contribution Report, Afore Statement (if applicable), Infonavit Retention Statement (if applicable). **You are the person we are looking for if…** * You have experience in: **telephone-based customer service or support services.** * **You have strong verbal communication skills.** * You enjoy **customer service and possess an exceptionally positive attitude.** * You have strong negotiation skills. * You have worked toward performance goals. **What the company offers you** * **Salary commensurate with knowledge and experience.** * **Weekly payments.** * **Work schedule: Monday to Friday, 8:00 a.m. to 5:30 p.m.** * **Work modality:** 100% on-site. * **Location:** Blvd. Díaz Ordaz, Santa María, 64650 Monterrey, N.L. * Statutory and above-statutory benefits from day one. * IMSS coverage and 100% contribution. * 12 vacation days starting from the 1st year. * Vacation bonus: 25%. * 15-day Christmas bonus (Aguinaldo). * Additional bonus upon successful completion of training. * Cafeteria service for $50 MXN per day. * Partnerships with various services: schools, restaurants, nutritionists, psychologists. * Medium-term career growth opportunities. **If you want to be a key player in the company transforming Mexico, this position is for you. We’d love to meet you!** Job type: Full-time, indefinite-term contract Salary: $11,600.00 – $15,700.00 per month Benefits: * Educational support * Flexible schedules * Discounted cafeteria service Application question(s): * In which municipality/region do you live? * What is your English proficiency level? For reference only: Have you previously provided customer service to clients in the USA? * Are you currently employed? * What was your current/last salary? Work location: On-site employment