Job Summary: Provides academic and technical support to the student community, facilitating the use of computer laboratories and enhancing the user experience. Key Responsibilities: 1. Technical assistance to students and faculty in computer laboratories. 2. Troubleshooting and improvements to technological infrastructure. 3. Preventive and corrective technical support for equipment. **Academic Support Assistant** Deliver high-quality service to the student community by facilitating access to services offered in Computer Laboratories, ensuring a positive user experience. **Your Key Challenges** * Providing technical assistance to students and faculty. * Troubleshooting and improving usage of installed infrastructure in computer laboratories. * Corrective and preventive technical support for departmental equipment. * Equipment cloning. * Configuration and updates. * Inventory management. **Technical Experience and Skills:** * Proficiency in operating systems and Microsoft Office. * Equipment cloning, maintenance of computers and laser printers. * Knowledge of design software and database systems (SQL, Oracle). * Excellent service attitude. * Strong verbal communication skills. * Proactivity. * Problem-solving ability. * Punctuality. Profile We Are Seeking **Essential Requirements:** * Bachelor’s degree or engineering degree in Computer Systems, Computer Networks Engineering, or related Information Science fields. Ideal candidates will have * knowledge of networking, databases, Adobe configuration, Linux, AutoCAD, and programming for MAC and PC. * 1–2 years of relevant experience. * Intermediate–advanced proficiency in Excel. **Desirable:** Experience supporting students and faculty. **What We Offer:** * Schedule: Monday–Friday, 1:00 PM–10:00 PM; Saturday, 7:00 AM–3:00 PM. * Monthly salary: $12,800.00 * Academic scholarships. * Competitive salary, statutory benefits (IMSS, vacation, year-end bonus), and additional benefits beyond statutory requirements (grocery vouchers, savings fund, major medical expense insurance, life insurance). * Institutional benefits and discounts. * Job stability and opportunities for professional development. **Diversity and Inclusion** At our institution, talent knows no limits. We take pride in offering equal opportunity and celebrating diversity in all its forms. All qualified applicants will be considered without regard to race, religion, nationality, sex, marital status, sexual orientation, disability, age, or any other legally protected characteristic. At this workplace, requesting medical certificates confirming non-pregnancy or HIV-negative status as a condition for hiring, continued employment, or promotion is strictly prohibited. Ready to transform lives with us? Employment Type: Full-time Salary: $12,800.00 per month Benefits: * Study support * Savings fund * Employee discount * Company parking * Option for indefinite-term contract * Medical expense insurance * Life insurance * Additional vacation days or paid leave * Grocery vouchers Work Location: On-site