Summary: This role involves optimizing system performance, implementing service metrics, developing CI/CD pipelines, automating tasks, and managing incident response. Highlights: 1. Opportunity to optimize system performance and implement service metrics 2. Develop and maintain CI/CD pipelines and automate routine tasks 3. Engage in incident response and contribute to disaster recovery plans **Location:** Mexico City, Monterrey or Guadalajara, Hybrid work at least 3 days at Infosys offices. **Language:** Fluent English communication **Qualifications:*** **Educational background**: A bachelor's or master's degree in computer science, information systems, or a related technical field, with experience 6\+ in IT. * Strong coding skills in languages as Java, Python, etc. * Proficiency and experience with monitoring tools as Splunk, Dynatrace * Resiliency, triage, and incident investigation * Automation\-first mindset * Experience with PCF and cloud environments Responsibilities: * **Optimization**: Monitoring system performance, identifying bottlenecks, and executing pipeline optimization * **Metrics**: Implementing comprehensive service metrics to track and report on system reliability, performance, and efficiency * **Development**: Developing and maintaining CI/CD pipelines, enhancing the consistency and speed of software deployment * **Automation**: Automating routine tasks and creating tools to improve team efficiency and system robustness * **Collaboration**: Collaborating with development teams to integrate operational considerations into the software development life cycle * **Management**: Managing incident response protocols, * **Analysis**: Conducting post\-incident reviews to prevent recurrence and refine the system reliability framework * **Preparation**: Contributing to disaster recovery plans and ensuring robust backup systems are in place