**People Hackers is looking for a Bilingual RTA Worforce Management Video Games professional in La Magdalena Contreras, Mexico City** ----------------------------------------------------------------------------------------------------------------- **Who We Are** * We are one of the world’s largest video game development companies, with iconic titles such as LOL, Valorant, LoR, among others. We are continuously growing and expanding; we care for our employees and offer stability, development, and extensive training. Therefore, we are seeking a Bilingual Workforce RTA Real Time Analyst for our offices in Mexico, under a hybrid work model. **With Us You Can:** * Achieve stability and financial solidity, as well as short- and medium-term professional and personal development. * Access training programs, mentoring, and certifications for soft and hard skills. * Operational freedom to improve processes, initiatives, customer service, and continuous improvement. * A professional balance and high quality of personal life, within an excellent working environment. **Our Offer** Additionally, we offer job stability and financial solidity; our package includes: * **Salary** of MXN 28,000 to 30,000 (direct hiring, 100% gross salary), * **Schedule**: Monday to Sunday, with 2 weekdays off, and 3 rotating shifts (morning, afternoon, night) each month. * **Work Location**: Hybrid (home and offices) at Paseo de la Reforma, Santa Fe. **What You Need to Know** * 2 years of experience in similar roles: RTA Analyst, Real Time Analyst, WFM Analyst, Workforce Manager, WFM Team Lead. * Advanced conversational English is mandatory. * 1–2 years of experience in Workforce Management (WFM), including proficiency with tools such as Zendesk, SAP SuccessFactors, Zoho, Dynamics, Jira, ServiceNow, Salesforce, Nice, Genesys, etc. * Sense of urgency, responsiveness to requirements, and appropriate handling of end users from business areas. * Information analysis, report and insight management using Excel or Google Sheets; analytics and BI management using Tableau, QlikView, or Power BI. **Desired Education Level:** Upper Secondary Education **Desired Experience Level:** Entry Level **Departmental Function:** Technology / Internet **Industry:** Software Development / Programming **Skills:** * Excel Google Tableau Zoho * Reports power BI Zendesk * Jira trello Workforce CRM * Real Time Analyst RTA * WFM Workforce management *This vacancy comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6962f7524800003a00418c1a\&source\=indeed*