Summary: We are seeking a hands-on IT Systems Administrator to manage day-to-day IT operations, user access management, hardware support, and vendor coordination, serving as the primary IT point of contact for a distributed team. Highlights: 1. Primary IT point of contact for a distributed team 2. Opportunity to build and improve processes 3. Support both developers and non-technical executives **IT Systems Administrator (Mid Level) / Remote position / Mexico\-based** Global Company **Role Overview** We are seeking a hands\-on IT Systems Administrator to manage day\-to\-day IT operations, user access management, hardware support, and vendor coordination. ***An advanced (C1\) or Proficient (C2\) level of English is required for daily communication with executives, including C\-level, and team members across all levels of the organization.*** This role will operate as the **primary IT point of contact for a distributed team**, supporting both developers and non\-technical executives. You will not be joining a large, structured IT department — you will help build and improve processes as you go. Strong ownership, organization, and professionalism are essential. **Core Responsibilities** **SaaS \& Access Management** * Manage user lifecycle across Google Workspace, Slack, Atlassian, GitHub, 1Password, and related systems * Enforce security policies (2FA, access controls) * Support onboarding and offboarding **Billing \& Vendor Coordination** * Organize and reconcile monthly invoices * Maintain structured billing records * Coordinate new subscriptions with Finance **Hardware \& User Support (Critical)** * Provide support for macOS and Windows environments * Comfortable working in command\-line environments (macOS Terminal, Windows Command Line, SSH remote Linux sessions) * Device setup, OS installation, and troubleshooting Email, printer, networking, and software configuration * Deliver professional support to non\-technical users and executives, including mobile migrations, app configuration, and general technical assistance * Own the tracking and lifecycle management of company IT assets, ensuring accurate assignment records and documentation for all devices **Process \& Operational Ownership** * Create and maintain internal IT workflows and documentation * Build structure where processes do not yet exist * Improve operational efficiency over time **Required Skills** * Minimum 2 years of IT/systems administration experience * Strong macOS and Windows troubleshooting skills * Google Workspace administration experience * Experience managing SaaS access and permissions * Comfortable working in terminal/command\-line environments * Highly organized and process\-oriented * Strong English communication skills **Nice to Have** * Experience with Apple Business Manager or MDM tools * Exposure to AWS or monitoring tools (e.g., New Relic) * DNS and domain management experience * Experience supporting web deployments or marketing tools **What We Value** * Comfort operating as the sole IT administrator for a distributed team * Bilingual communication * Ability to build processes where none exist * Patience working with both developers and non\-technical executives * Ownership, reliability, and professionalism **We offer** * $1,600 USD per month (Contractor) * Quarterly Profit\-Sharing Bonus eligibility. * Performance\-based rewards recognizing employee contributions. * Holiday Gifts * Annual Birthday Bonus added to paycheck. * Medical Stipend. * PTO (Paid Time Off) * Paid Company Holidays. * Additional paid Christmas week for qualifying employees. * Option to cash in unused PTO / Flexible rollover PTO system. * Staff Monthly Product Benefit (available after 90 days) * Annual SWAG allowance for company\-branded apparel and gear (available after 90 days). * Referral Program * Career pathing \& mentorship programs / Professional training \& certifications (Udemy \& others). * Opportunities for internal advancement. * Travel Opportunities / World\-class experiences in unique destinations / Team events, celebrations \& corporate outings. * Culture \& Team Environment / Great teamwork: A work culture and environment built on communication, trust, and hard work. * A career in a Global Company / Professional Growth \& Development **Working hours** Monday to Friday, 8:00 AM to 5:00 PM CT / 9:00 AM to 6:00 PM ET **Company culture** Working with us is an incredible experience. You’ll have the opportunity to grow in a global company with a dynamic, fast\-paced environment and culture. Collaborate with talented people from all over the world and enjoy the chance to travel to our headquarters in Miami, etc. As part of our team, you might be invited to our annual convention, which takes place in a different international location every year, where you'll meet amazing people and expand your global network. What’s even better? You'll be joining a fantastic team that values communication, trust, and hard work. While we take pride in delivering excellent results, we also know how to have fun and celebrate our successes together! *Recruiters, please don’t contact this job ad.* *Please, no phone calls about this job!* *It is Company’s policy to conduct a background search on all qualified applicants. By applying to this job post, you understand and consent to the Company conducting a background report on you. All offers of employment at the Company are contingent upon clear results of a thorough background check.* Job Type: Full\-time Pay: From $27,500\.00 per month Education: * Bachelor's (Preferred) Language: * English (Fluent or advanced English) (Preferred) Work Location: Remote