Position Summary: We are seeking an Implementation Consultant and Customer Success professional to ensure customer retention and operational success in Latin America, maximizing the value of software solutions. Key Highlights: 1. Technical support and customer retention in Latin America 2. Diagnosis and resolution of Visual Trans user inquiries 3. Implementation and configuration of software solutions A prominent company located in **Monterrey, N.L.**, specializing in the development, marketing, and implementation of customized software solutions—primarily ERP systems for companies in distribution, logistics, and services sectors—seeks: **Implementation and Customer Success Consultant** **MISSION: WHAT IS THE PURPOSE OF THIS POSITION?** To ensure customer retention and operational success across the Latin American client portfolio through technical support. This role aims to maximize the value of the technological solution by ensuring its proper adoption and continuous end-user satisfaction. **RESPONSIBILITIES: WHAT ARE THE PRIMARY TASKS OF THIS POSITION?** ● Diagnose and resolve Visual Trans user inquiries efficiently and effectively, with a focus on users in Latin America ● Conduct development testing ● Develop custom reports as required ● Deliver product demonstrations to current or prospective clients ● Implement (install and configure) Visual Trans solutions ● Additionally, may participate in online seminars explaining application features to users—either new version updates or specific functionalities **COMMON TOOLS USED IN THIS ROLE** ● Zendesk ● Jira ● Google tools (Gemini, Drive, Docs, Sheets, Calendar, Gmail...) ● Internal tools (vAgenda, vERP, vInstalaciones...) ● Remote connection software (TeamViewer) MUST-HAVE REQUIREMENTS ● Basic IT knowledge (Office, databases, programming, systems…) ● Prior experience in a customer/user-facing role ● Proactivity, critical thinking, and problem-solving ability ● Strong oral and written communication skills ● Customer orientation, service mindset toward users, and proficiency in managing client requests/demands ● Motivation for continuous learning ● Teamwork capability ● English proficiency **WE OFFER:** * Base salary negotiable according to experience: $30,000 to $45,000 MXN gross per month * Statutory benefits * On-site work with some flexibility for working from home (HO) * Flexible scheduling to align with client needs. **INTERESTED CANDIDATES ARE REQUESTED TO APPLY THROUGH THIS CHANNEL AND ANSWER THE FOLLOWING QUESTIONS:** Employment type: Full-time Salary: $30,000.00 – $45,000.00 per month Application question(s): * How many years of experience do you have in this role? * Do you possess basic IT knowledge (Office, databases, programming, systems…) ? * What is your English proficiency level? Beginner, intermediate, or advanced? * Are you fully available to travel within Mexico and Spain? Work location: On-site employment