Job Summary: We are seeking a proactive and self-taught Junior Technical Support specialist to provide consultation and support to CONTPAQi users, with a focus on administrative and accounting systems. Key Highlights: 1. Support and consulting role for accounting/administrative software 2. Training for CONTPAQi certifications accredited by CONOCER 3. Job stability and development opportunities Sermex Consultores continues to grow! With nationwide presence and consistent growth, we are looking for our next Junior Technical Support specialist — someone energetic, proactive, self-taught, and eager to contribute. * NO PROGRAMMING * Consulting for Accounting/Administrative Software * On-site Employment **What will you do?** Provide support to CONTPAQi users via tickets (remote and on-site) * Perform implementations and consulting for (Accounting, Payroll, Billing, Inventory) * Provide hardware and software support * Deliver advisory services, consulting, ticket resolution, and training for CONTPAQi software users **Requirements** * Technical degree or related field in Systems/Computer Science. * 1–2 years of experience in technical support or help desk. * Knowledge of SQL Server * Preferred: Familiarity with and interest in administrative-accounting processes and systems * Proactive, self-taught, and service-oriented profile. **We Offer** * Base salary: $13,200 MXN free of deductions + commissions per hour of consulting. * Working hours: 8:30 AM to 6:00 PM, Monday to Friday * 6- to 8-month training program for CONTPAQi certifications accredited by CONOCER * Job stability and development opportunities. * Excellent location — 5 blocks from the Urdaneta light rail station Employment type: Full-time Salary: $13,200.00 – $25,000.00 MXN per month Benefits: * Free beverages * Option for indefinite-term contract * Employee referral program * Company-provided mobile phone Application question(s): * Are you familiar with the Contpaqi brand? * Do you have experience in help desk or technical support? * Do you agree that the base salary is $13,200 MXN plus commissions per hour of consulting? * How far are you from Jardines de la Cruz CP 44950 (Urdaneta light rail station)? Workplace: On-site employment