Position Summary: A leading IT company is seeking an ERP User Support Executive to handle customer requests and incidents, document and diagnose issues, and follow up on their resolution. Key Responsibilities: 1. Customer request and incident handling and follow-up 2. Incident analysis and documentation in CRM 3. Skill development in a respectful and inclusive environment A well-established, prominent information technology company with over 20 years of experience in software development, consulting, and support invites you to join its team as an ERP USER SUPPORT EXECUTIVE. Handle customer-reported requests and incidents; document and diagnose incidents; follow up on their resolution; identify system-related issues. PROFILE: \- Bachelor’s Degree in Computer Systems or Information Technology REQUIREMENTS: \- Minimum 1 year of experience in customer support for ERP systems. \- Degree holder \- Basic knowledge of accounting \- Proficiency in SQL Server \- Basic knowledge of Windows operating systems \- Organized \- Sense of urgency and responsibility \- Assertive communication RESPONSIBILITIES: \- Incident and request analysis \- Customer support (via telephone, messaging, email, remote connection) \- Request follow-up: verify accurate analysis jointly with the customer and development team, track completion and delivery of development work, ensure adherence to committed timelines and deadlines. \- Documentation within CRM and support-related documents (Lifecycle Document, Requirements Document) \- Monitoring of SUPPORT performance indicators \- Backup and maintenance of testing environments GENERAL SKILLS: \- Friendly \- Excellent communication skills \- Excellent writing skills \- Honest \- Organized \- Adaptable \- Planning ability \- Resilient WE OFFER: \- Competitive salary commensurate with candidate’s location and experience \- Benefits exceeding statutory requirements \- Working hours: Monday–Friday Please note that all recruitment processes at AB Systems are completely free of charge for candidates; we neither accept nor tolerate bribery, manipulation, and/or discrimination. We are a company focused on a culture of respect, unity, tolerance, and inclusion. Employment Type: Full-time Salary: Starting from $11,000.00 per month Benefits: * Salary increases * Free parking * Flexible working hours * Option for indefinite-term contract * Free uniforms * Additional vacation days or paid leave * Grocery vouchers Work Location: On-site employment