At **TuHabi**, a leading company in the digital real estate sector, we are seeking to integrate a **Customer Service Operations Executive** into our team, focused on delivering efficient and high-quality customer support through digital channels. **Position Objective** To provide timely and professional customer support via email, WhatsApp, and social media, correctly routing customer requests to the appropriate team and ensuring a positive experience in every interaction. **Key Responsibilities** * Handle and manage conversations and tickets through digital channels (email, WhatsApp, and inbox). * Identify customer needs, gather information, and appropriately route each case. * Conduct basic follow-up on requests and document information in the internal system. * Maintain clear, empathetic, and professional communication with customers. * Report incidents or special cases to the immediate supervisor. * Meet established customer service and productivity metrics. **Competencies** * Clear and empathetic written communication. * Organization and attention to detail. * Multitasking ability and capacity to manage a high volume of cases. * Adaptability to change and stress tolerance. * Proactivity and service orientation. **Working Conditions** * **Schedule:** Monday to Saturday, 9:00 AM – 6:00 PM (One day per week in the office and Saturdays). * **Monthly Salary:** $10,650 MXN gross. * **Location:** CDMX – On-site mode. Interested candidates are requested to **apply via WhatsApp at 5646113746**, specifying the position name. Job Type: Full-time Salary: $10,000.00 – $10,400.00 per month Workplace: On-site employment