Position Summary: Responsible for ensuring satisfaction of both internal and external customers through multi-channel support and end-to-end order management—from order entry to final delivery. Key Highlights: 1. Manages the end-to-end order process and customer satisfaction. 2. Analyzes operational data and optimizes process efficiency. 3. Collaborates with internal teams for order validation. **Job ID** R\-540336 **Date posted** 23 March 2026 **Job Description Summary** =========================== Do you want to become a creator of the possible? For over 125 years, we have pursued our purpose by advancing the world of health™. We relentlessly commit to a promising future by developing innovative technologies, services, and solutions, helping the healthcare community improve safety and increase efficiency. It takes the imagination and passion of all of us at BD—from manufacturing to marketing of our products—to see the impossible and find transformative solutions that turn our dreams into possibilities—for people today, tomorrow, and in the future. Join us as a creator of the possible! Global Technology Services (TGS \- Technology \& Global Services) BD operates Service Centers worldwide; TGS leverages platforms and tools to process information in a standardized manner with continuous improvement and shared best practices. This enables the organization of activities, aiming to provide each local entity with the conditions to focus its resources on operations critical to the company’s new growth phase. Customer Service Executive Responsible for ensuring satisfaction of internal and external customers through telephone, personalized, and written (email) support. Responsible for end-to-end order management—from order entry to final customer delivery—leveraging data analytics tools to ensure accuracy and efficiency at every stage of the process. Follows up on post-sales actions to ensure proper order handling and provides clear information regarding order status, shipment dates, pricing, product availability, and backorder situations.**Job Description** =================== **Responsibilities:** * Manages the end-to-end order process from receipt to final customer delivery. * Prepares reports by analyzing operational data and coordinating with internal departments to validate availability, timelines, and order conditions. * Informs internal and external customers about order progress, shipment dates, availability, pricing, and backorders. * Analyzes data related to orders, deliveries, and claims. * Optimizes operational efficiency, reduces errors, and enhances customer experience by automating manual tasks and ensuring compliance with SOX and ISO controls. * Receives, routes, and manages claims related to orders, deliveries, or product information. * Monitors post-delivery stages of orders. **Requirements:** * Bachelor’s degree in Business Administration, Industrial Engineering, or related fields (degree required). * 3–5 years of experience in operational management, customer service, or process administration roles. * Intermediate-level English proficiency, with ability to conduct operational communication. * Advanced Excel skills (including macros preferred), Power BI proficiency for data analysis and visualization, and SAP experience. * Customer-focused mindset, organizational agility, effective planning and execution, results orientation, and collaborative teamwork. "BD values workplace equity and does not discriminate against any disability, class, ethnicity, age, religion, gender identity, or sexual orientation". Required Skills Optional Skills . **Primary Work Location** ========================= MEX Cuautitlan Izcalli \- Distribution Ctr**Additional Locations** ======================== **Work Shift** ==============