Job Summary: We are seeking a Bilingual Operations Agent to coordinate tours, manage reservations, and serve customers in a dynamic and internationally expanding tourism environment. Key Highlights: 1. Growth opportunity in a globally expanding company. 2. Join a leading international tourism company. 3. Develop customer service and operational coordination skills. At **Amigo Tours**, we are a leading company in the tourism sector, with presence in **8 countries across Latin America, Europe, and Asia**. We operate over **250 tours daily** and collaborate closely with the world’s top online travel agencies and wholesale tour operators. Our commitment is to deliver unforgettable experiences and high-quality service in every destination. Today, we are looking to add a **Bilingual Operations Agent** to our team in Cancún. **Requirements**: * Conversational English B2 level (mandatory). * Bachelor’s degree in Tourism, Hospitality, Public Relations, Foreign Languages, International Business, or related field. * Proficiency in Microsoft Office suite, with intermediate **Excel** skills (pivot tables). * Passion for tourism operations. * Attention to detail, dynamism, and enthusiasm. **Main Responsibilities**: * Manage and confirm reservations. * **Customer service** via phone, email, and chat. * **Coordinate daily tour and service operations**. * Assign guides, vehicles, and suppliers according to scheduling. * Monitor schedules, meeting points, and routes. * Address and resolve operational incidents in real time. * Maintain constant communication with guides and internal departments. * Record and update operational information in systems. * Support last-minute changes, cancellations, and adjustments. **We Offer**: * Salary: $15,000 MXN net per month * Statutory benefits. * Savings fund contribution of 5%. * Working hours: 1:00 pm – 9:00 pm (30-minute lunch break). * Growth opportunity within a company continuously expanding internationally. Location: Downtown Cancún, SM 27 (Mercado 28 area). If you are dynamic, organized, and passionate about tourism, this is your chance to grow within a global company. Position Type: Full-time Salary: $15,000.00 MXN per month Benefits: * Savings fund Workplace: On-site