Job Summary: A leading telecommunications company is seeking a Technical Support Engineer to ensure optimal operation of platforms and services, providing support and follow-up. Key Responsibilities: 1. Monitor and maintain telecommunications products and services. 2. Configure virtual servers and contact customers to coordinate tasks. 3. Conduct testing of new versions to ensure customer stability. A leading telecommunications company requires: **Technical Support Engineer** **Requirements:** B.S. in Information Technologies or Computer Systems Engineering (100% credits completed). Language: Technical English — ability to comprehend manuals. 2 years of experience **Knowledge:** \* SQL Server — basic SQL statements, conditions, sorting, cross-table queries, and data manipulation. \* Networking knowledge and experience. \* Knowledge and experience with Windows Server operating systems. \* SIP Telephony (Not mandatory). \* Customer service orientation and service-minded attitude. \* Intermediate Office suite proficiency. \* Advanced proactivity. **Responsibilities:** 1. Monitor and maintain various Nuxiba products and/or services. 2. Perform off-hours updates according to scheduled timelines. 3. Configure virtual servers if required by the customer (focused on new systems). 4. Contact customers by phone to coordinate and manage tasks appropriately. 5. Escalate incidents, bugs, or product improvement points to the relevant department. 6. Request and apply licenses related to new systems or migrations. 7. Prepare and communicate incident post-mortems to customers. 8. Accompany customers on-site or remotely during operational launch. 10\.\-Document daily activity start-up and closure (morning checklist, evening checklist, activity log, system inventory, newly implemented processes, etc.) to keep processes updated and archive knowledge for future engineers to leverage. 11. Maintain up-to-date database procedures, ensure proper database backups, and perform database cleanup. 12. Execute requests and recommendations issued by the Information Security department. 13. Implement IVR systems as requested by customers, aligned with their specific needs or desired workflow. 14. Install company products and services (Kamailio, FreeSWITCH, Reminder, telephony, etc.). 15. Conduct periodic on-site visits to customers for follow-up and direct support. 16. Test new versions of company products and services to guarantee customer stability. 17. Serve on an on-call rotation to provide after-hours customer support, as well as respond to emergencies or critical incidents. 18. Continuously upgrade technical skills and knowledge to improve service quality and departmental processes. **Purpose of the Position:** Ensure optimal operation of the various platforms and services provided by Nuxiba to customers, delivering excellent support, technical assistance, and incident tracking. . **Objective:** **Hybrid work model** * León, Gto. * Monday to Friday **We Offer:** * Statutory benefits * $2,000 food vouchers in addition to salary, paid starting the second month. * 30 days’ year-end bonus * 30% vacation premium Interested candidates please send your CV in ENGLISH to atraccion@theknahub.com or via WhatsApp at 55 4893 0034 / 5512933898 (please indicate the job title in your message) Employment type: Full-time Salary: $16,000.00 \- $18,000.00 per month Experience: * SIP Telephony: 2 years (Preferred) * Customer service: 2 years (Mandatory) * SQL Server — basic SQL statements: 2 years (Mandatory) * Networking knowledge and experience: 2 years (Mandatory) * Windows Server operating systems: 2 years (Mandatory) Work location: On-site employment