Gender: Unspecified Age: 25 years and older. Efficiently manage the warranty process as well as track insurance companies—from assessment through to delivery of units, products, or services—optimizing resources, resolving customer incidents, and ensuring company compensation for warranty-related work, while complying with regulations and policies. **Key Responsibilities:** * **Claim Management:** Process, evaluate, and authorize warranty requests in accordance with manufacturer manuals and guidelines. * **Customer Service:** Explain terms and conditions, resolve inquiries, and handle complaints related to warranties. * **Operational Coordination:** Request replacement parts, monitor deliveries, and coordinate with technical staff for repairs. * **Administrative Control:** Maintain detailed records, file supporting documentation, and handle administrative procedures for warranty reimbursement. * **Reporting and Analysis:** Prepare reports on departmental performance, budget progress, and KPIs to identify improvement opportunities. * **Training and Leadership (if applicable):** Train new staff on warranty processes and policies, and communicate updates to all personnel. **Key Skills and Knowledge:** * Attention to detail and results-oriented mindset. * Excellent organizational and communication skills. * Proficiency in database systems and Microsoft Office suite. * Analytical ability and problem-solving skills. * Familiarity with quality regulations and continuous improvement processes. Employment Type: Full-time Salary: Up to $16,000.00 per month Benefits: * Employee discount Work Location: On-site