JOB PROFILE COMMERCIAL ADMINISTRATOR / SALES ADVISOR Location: Mérida, Yucatán. Schedule: Monday to Friday, 9:00 a.m. to 6:00 p.m. Saturdays, 9:00 a.m. to 2:00 p.m. Salary: $12,000 net monthly + statutory benefits + commissions. GENERAL JOB OBJECTIVE Execute and manage Soportec’s commercial operations through prospecting, customer service, sales follow-up, and closing, ensuring achievement of commercial targets, proper administrative management of each transaction, and delivery of a professional service experience that fosters customer retention and loyalty. MAIN JOB FUNCTIONS Serve customers in person, by phone, and digitally. Objective: Provide timely and professional service to facilitate sales. Actively prospect new customers. Objective: Expand the customer base and commercial opportunities. Identify customer needs and provide appropriate guidance. Objective: Offer solutions aligned with Soportec’s services. Prepare clear and competitive quotations. Objective: Facilitate customer decision-making. Follow up promptly on submitted quotations. Objective: Increase sales closure rate. Close sales of products and services. Objective: Achieve established commercial targets. Record prospects, sales, and activities in internal tracking systems. Objective: Ensure traceability and administrative order. Coordinate orders and services with the operations or technical department. Objective: Guarantee correct execution of sold items. Verify product availability and delivery timelines. Objective: Prevent failures to deliver and related complaints. Inform customers about the status of their order or service. Objective: Maintain clear communication and trust. Support the invoicing process for completed sales. Objective: Ensure accurate and timely invoicing. Perform basic collections follow-up for assigned customers. Objective: Contribute to cash flow. Handle post-sales incidents or inquiries. Objective: Ensure customer satisfaction. Identify opportunities for repeat or cross-selling. Objective: Increase average revenue per customer. Support implementation of promotions and commercial campaigns. Objective: Boost turnover of products or services. Update the customer and prospect database. Objective: Maintain reliable and up-to-date information. Prepare sales and commercial follow-up reports. Objective: Measure performance and results. Achieve individual and departmental commercial targets. Objective: Contribute to company growth. Adhere to commercial policies, pricing, and internal guidelines. Objective: Maintain operational control and consistency. Represent Soportec ethically and professionally. Objective: Strengthen the company’s image and reputation. JOB KPIs Monthly sales target achievement. Formula: Actual sales / Target × 100%. Target: ≥ 100%. Quotation closure rate. Formula: Closed sales / Quotations sent × 100%. Target: ≥ 25% – 35%. Number of quotations sent per month. Target: Minimum 40–60 quotations per month. Average follow-up time for prospects. Target: Maximum 24–48 hours per contact. New customers acquired per month. Target: Minimum 5–10 new customers per month. Repeat or recurring sales. Target: ≥ 30% of monthly sales. Administrative or commercial errors. Target: Zero errors in quotations, pricing, or invoicing. Customer satisfaction level. Measurement: Direct feedback or incident reports. Target: ≥ 90% satisfaction. RECOMMENDATIONS FOR EFFECTIVE JOB PERFORMANCE Set a clear and achievable sales target starting from the first month. Establish a simple and motivating commission structure tied to collected sales. Implement a basic CRM (even Excel or Google Sheets) to track prospects and customers. Train the incumbent on products, services, and commercial messaging during the first month. Define maximum response times for customer inquiries (commercial SLA). Assign a clearly defined customer portfolio, avoiding duplication. Hold brief weekly commercial follow-up meetings. Link commissions to achievement of key KPIs (sales, follow-up, and collections). Document sales, quotation, and post-sales processes. Publicly recognize target achievement to reinforce motivation. Job type: Full-time Salary: Starting at $12,000.00 per month Workplace: On-site employment