Job Description and Responsibilities * Provide support and track unit operations, ensuring compliance with schedules, routes, and conditions. * Monitor units in real time via GPS and specialized platforms. * Support available and active service routes. * Verify scheduled routes, timetables, and stops. * Ensure drivers remain on authorized routes. * Efficiently detect and report incidents and accidents. * Request road services when necessary. * Maintain contact with operators and coordinate actions during emergencies. * Ensure drivers remain on authorized routes. * Prepare daily work reports. * Generate operational control reports and document them. * Operate the SAMSARA system. Experience and Requirements * Bachelor’s degree in Criminology, Administration, or related field (in progress or recently graduated). * Intermediate English proficiency. * Flexible availability for shifts. * Disciplined and organized. * Minimum 6 months to 1 year of experience in a similar position. * Proficiency in MS Office and logistics systems. * Excellent communication skills with operators. * Knowledge of the SAMSARA system. * Ability to work under pressure and deliver high-level customer service. Benefits * Benefits as stipulated by the Federal Labor Law (LFT). **Number of vacancies** 1 **Department** Operations **Contract type** Permanent **Work modality** On-site **Shift** Variable **Work schedule** Full-time **Working hours*** Full-time * Mixed shift * Weekends * Rotating * To be discussed during interview * Variable * 3x4 **Net monthly salary** $13,000 \- $15,000 MXN **Education level** Currently pursuing a degree **English proficiency** Spoken: Intermediate, Written: Intermediate **Willingness to travel** No