Job Summary: We are seeking a passionate Customer Service Representative dedicated to helping and providing exceptional support to patients, ensuring prompt and accurate service. Key Highlights: 1. Provide exceptional support to patients 2. Collaborate to resolve complex cases 3. Transform the patient experience **Customer Service Representative** – **Mérida, Mexico** Are you passionate about helping people and delivering high-quality service? We are looking for a **Customer Service Representative** to provide exceptional support to our patients and ensure every inquiry is addressed promptly and accurately. **Schedule:** Monday to Friday, 7:00 AM – 4:00 PM EST **Location:** Mérida – Mexico **What You’ll Do:** * Handle incoming and outgoing calls. * Provide clear information regarding services, medical appointments, and insurance. * Document interactions in CRM. * Collaborate with other departments to resolve complex cases. * Meet or exceed performance and customer satisfaction metrics. **Requirements:** * Advanced English (B2+/C1). * Experience in BPO customer service within a medical environment. * Basic proficiency in CRM and computer tools. * Empathy, patience, and problem-solving skills. Apply now and join a team that transforms the patient experience! Employment Type: Full-time Salary: $1.00 – $18,299.00 per month Work Location: On-site