Job Summary: Grupo Roma seeks a Technical Support Technician to provide in-person technical support, diagnose and resolve IT issues, and perform maintenance in the Huasteca region. Key Responsibilities: 1. On-site technical support and incident resolution. 2. Preventive and corrective equipment maintenance. 3. Technology installation and configuration. **Grupo Roma**, a leading retail-sector company, is seeking a **Technical Support Technician** to serve the **Huasteca region**, with **availability to travel to various branches** located in: **Huejutla de Reyes, Tantoyuca, Platón Sánchez, San Felipe Orizatlán, Tempoal, and Chicontepec.** **Required Profile** * **Gender**: Unspecified * **Residence**: Preferably in the central area of Huejutla de Reyes or Tantoyuca * **Education**: Technical degree in Systems, Computer Science, or related field * **Experience**: 6 months to 1 year in similar roles (verifiable) * **Willingness to travel regularly** * **Personal vehicle or motorcycle** (fuel provided) **Responsibilities** * Provide **on-site technical support** at branches within the assigned region. * Address and **follow up on technical incidents** reported by administrative and operational staff. * **Diagnose and resolve issues related to:** * Email accounts * Internet connectivity * Telephony * Video surveillance systems (CCTV) and IT infrastructure * Perform preventive and corrective maintenance on computer equipment. * Carry out installation, configuration, and updating of technological equipment. * Install and maintain security camera systems. * Manage institutional email accounts and access to communication platforms. * Manage permissions and access to CCTV systems. * Maintain control and inventory of technological assets per branch. **Employment Offer** * Gross monthly salary of **$10,000.00 MXN** * Attendance bonus of **$1,000.00 MXN** * Grocery vouchers of **$1,000.00 MXN** * **Statutory benefits** * IMSS * Life insurance * Savings fund * Savings fund contribution of **4%** * Pension plan ranging from **2% to 9%** annually * Brand discounts for employees * Job stability, growth, and professional development Interested candidates who meet the above profile are invited to **apply to join Grupo Roma**. We offer a stable work environment focused on professional development, where commitment, collaboration, and continuous growth of our employees are highly valued. Job Type: Full-time, Indefinite-term contract Salary: $10,000.00 – $12,000.00 MXN per month Benefits: * Savings fund * Discounts and preferential pricing * Life insurance * Company-provided mobile phone * Grocery vouchers Experience: * Technical support: 1 year (Preferred) Willingness to travel: * 75% (Mandatory) Work location: On the road