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Position Summary: Coordinate frontline operations and administrative tasks, including customer service, billing, and record maintenance, with a focus on office-based activities. Key Responsibilities: 1. Investigates and resolves customer inquiries regarding service and billing. 2. Maintains accurate records of invoices, rights, and customer files. 3. Generates daily billing and collection reports. Involves completing administrative tasks and coordination related to frontline operations, which may include data entry, ramp activities, sorting, tracking, shipping, and local customer service. While operational tasks may be part of these functions, the majority of time is dedicated to office-based activities. **General Job Description:** Under general supervision, perform the following activities: * Investigates, resolves, and responds to customer inquiries regarding service outages and billing issues by applying customer relationship policies. * Issues credits/debits to customer accounts as warranted. * Keeps management and related departments updated on new, critical, and recurring issues. * Verifies the accuracy of customer invoices and mails them. * Maintains accurate, organized, and up-to-date records of invoice, rights, and tax records; air waybills; customer files; and all other related documentation. * Prepares cash receipts and bank deposits. * Ensures 100% daily billing (FedEx\-Bso internal). * Generates reports for daily reimbursement to FedEx internal AA. Generates RODr reports. Generates reports for BSO billing collection, collected the same day, * Applies ORACLEAR collections system. Applies GCCS. * Performs other related tasks as required. **Minimum Requirements:** **Minimum Education Level:** * Completed high school or equivalent. * Two (2\) years of university studies in accounting or business preferred. **Minimum Experience:** * Prior experience in administrative or customer service roles within a service-oriented environment. * Two (2\) years of experience in billing or accounts receivable. **Minimum Required Skills:** * Excellent customer service and communication skills (oral and written). * Clear and articulate voice. * Fast computer typing (35 Words Per Minute) and experience operating a CRT. * Proficiency in word processing and spreadsheet applications is required. * Fluent in English (TOEIC score of 450). FedEx is widely acknowledged as a world\-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include: * 2020 Fortune’s World Most Admired Companies (14th) * 2019 Fortune’s Best Places to Work (15th) * 2019 Forbes’s One of the “Best Employers for Diversity” * 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th) * 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years * 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible * 2021 FedEx Chile was re\-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions. * 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.
