Summary: This strategic Cloud Customer Success Manager role drives recurring revenue and shapes cloud customer success from the ground up, focusing on retention and growth. Highlights: 1. Key growth driver for cloud recovery and expansion across TOP and SMB customers 2. Opportunity to build, stabilize, and scale a cloud success organization 3. High-impact role with direct influence on growth and revenue **Cloud Customer Success Manager (CTS Manager)** Mexico City \| Hybrid **Why You’ll Love This Role** Join a company where **Cloud is the strategic priority for the next 5 years**. As the **Cloud Customer Success Manager**, you’ll become a **key growth driver**, owning the recovery and expansion of our installed cloud base and playing a critical role in scaling recurring revenue across **TOP and SMB customers**. This role combines **strategy, leadership, and commercial impact**, giving you visibility, autonomy, and the opportunity to shape cloud customer success from the ground up. **Your Impact** * Lead **customer success strategy** focused on retention, upsell, and cross\-sell within cloud services. * Drive **growth of recurring revenue** across AWS, Google Cloud, and Microsoft environments. * Manage and optimize **customer databases and installed base performance**. * Standardize and improve **processes, platforms, and execution**. * Lead teams and influence stakeholders to deliver continuous value to customers. * Act as a strategic partner for customers in cloud infrastructure optimization. **What You Bring** * **5\+ years of experience** in Cloud / IaaS commercial roles (AWS, Google, Microsoft). * **3\+ years in a management or leadership role**. * Strong background in **Customer Success**, including upsell, cross\-sell, and retention. * Experience with **marketplaces and cloud platforms**. * Advanced English (mandatory). * Strong commercial mindset with a customer\-first approach. **Nice to have** * Cloud certifications (AWS, Microsoft, Google). * Experience in IT / Cloud ecosystem companies or distributors. **What We Offer** * Be part of the **most strategic business unit** of the company. * High\-impact role with **direct influence on growth and revenue**. * Opportunity to **build, stabilize, and scale** a cloud success organization. * Career growth in a dynamic, fast\-growing cloud environment. * Collaborative culture focused on **results, execution excellence, and innovation**. **Keywords**: Cloud Manager \| Customer Success Manager \| IaaS Manager \| Cloud Growth \| Upsell \& Cross\-sell \| Cloud Architecture Ready to make an impact in Cloud? Apply now or share with someone who should be building the future of cloud success. LET´S SHAPE TOMORROW