Are you a Help Desk specialist? We are looking for someone who looks beyond, providing solutions. ***Incident and Problem Analyst*** ***San Nicolas de los Garza, Nuevo Leon*** Knowledge: * Help Desk and technical support * Ticketing tool management * Basic IT knowledge * Knowledge of ITIL or best practices * Experience in incident management * Server knowledge * Networking knowledge Requirements: * Bachelor's degree in Computer Science, Information Technology, or a related field. * Availability to rotate between day and night shifts * 12 hours of work per shift If you meet these requirements and seek a challenge in a high-performance environment, we want to meet you! We offer: * Salary as stated, based on performance in the technical interview * Statutory benefits, fully nominal scheme (12 vacation days, 25% vacation bonus) * 15 days' year-end bonus * Life insurance * Major medical expense insurance (individual coverage for employee) Job type: Full-time Salary: $12,000.00 - $14,000.00 per month Work location: On-site employment