Job Summary: We are seeking a Customer Service Advisor to attend to and follow up with customers, manage orders, and coordinate with internal departments, ensuring high-quality service. Key Highlights: 1. Comprehensive customer service and follow-up via telephone, email, and platforms. 2. Coordination with various departments (warehouse, logistics, sales, production). 3. Handling of complaints, clarifications, and returns in accordance with quality processes. At Adhetec, we are looking for our next Customer Service Advisor. Our location is: **San Juan Del Rio\- Xilitla Km 76 No. 3102 Col. Pueblo Nuevo, Vizarrón de Montes, Cadereyta de Montes, Querétaro C.P. 76526** **Main Responsibilities** * Attend to and follow up with customers via telephone, email, and internal platforms. * Receive, review, and enter purchase orders into the system. * Verify product availability, delivery times, and commercial terms. * Track orders from confirmation through final delivery. * Coordinate with **warehouse, logistics, sales, and production** departments to ensure on-time deliveries. * Handle complaints, clarifications, and returns in accordance with quality processes. * Maintain continuous communication with customers to inform them of order status. * Record all information in internal systems and reports. * Support administrative tasks within the commercial or logistics department. **Key Skills and Competencies** * Professional communication and courteous demeanor. * Organization and accuracy in data entry and tracking. * Ability to work under strict delivery timelines. * Problem-solving skills and quick decision-making. * Patience, empathy, and service orientation. * Teamwork with operational departments (sales, logistics, warehouse). * Basic knowledge of logistics documentation (delivery notes, purchase orders, invoices). **Profile Requirements** * Experience in customer service, sales, logistics, or administration (minimum 1 year). * Proficiency in Excel and administrative/ERP systems. * Service-oriented attitude, responsibility, and punctuality. * Completed high school diploma or technical/administrative degree. * Availability to work in dynamic environments with a high volume of requests. Employment type: Full-time Salary: $1\.00 \- $2\.00 per month Application question(s): * What is your expected salary? Workplace: On-site employment