**Join our team!** We are looking for your talent as a "Software Support Coordinator" with knowledge in operating systems (networks, databases, and programming languages) and leadership skills. **COMPUTER SYSTEMS ENGINEER, SOFTWARE DEVELOPMENT, OR RELATED FIELD.** Responsibilities: **\- Team Supervision:** Manage, train, and monitor the performance of support analysts. \- **SLA Management:** Ensure that Response and Resolution Times comply with established Service Level Agreements (SLAs). \- **Reporting:** Generate monthly performance metrics (KPIs), reports on recurring incidents, and root cause analyses. **\- Data Diagnostics (SQL/NoSQL):** Execute diagnostic and data validation queries in SQL Server and review collections/documents in MongoDB to rule out data integrity errors. **\-\*** Application Triage:\* Determine whether an incident originates from the Frontend (Angular), Backend/API (C\# ASP.NET, Python), or Mobile Application (Kotlin). \- **Logs and Monitoring:** Perform basic interpretation of server logs and application errors to provide detailed reports to the Development (DevOps/Devs) team. Send your CV to 967 706 01 35 Employment Type: Full-time, Indefinite-term Salary: $17,500.00 per month Benefits: * Savings fund * Company parking * Free parking * Option for indefinite-term contract * Cafeteria service * Free uniforms Relocation/Moving: * 29264, Fátima, Chis.: Ability to commute to work without difficulty or plan relocation prior to starting work (Mandatory) Application Question(s): * Where do you currently reside? * Do you have experience in Software Support? If so, how long? * How old are you? Education: * Completed Bachelor’s Degree (Mandatory) Work Location: On-site employment