**Soft Skills** * Bachelor's or Engineering degree in Systems or related field (degree not mandatory) * Availability to rotate 24x7 shifts * Service-oriented attitude, communication skills, and ability to interact with diverse workgroups * Ability to work under pressure * Good spelling and writing skills **Technical Skills** * Proficiency in Office suite (Word, Excel, PowerPoint, Outlook, and Office365) * Telephone support and assistance for computing services focused on Internet infrastructure; basic knowledge for diagnosing failures in these types of services; minimum 1 year of experience. * Basic knowledge of LAN networks (ping, traceroute, Telnet, FTP, DNS, TCP and UDP ports); basic email user support and configuration * Basic user-level knowledge of Windows and Linux operating systems * Basic antivirus knowledge and support * Knowledge of cloud-based services Employment type: Full-time Salary: $12,000.00 - $13,000.00 per month Work location: On-site employment