Job Summary: We are seeking a first-level support technician to provide telephone and remote assistance, ensuring proper registration and documentation of customer reports. Key Responsibilities: 1. Provide first-level telephone and remote support to customers. 2. Ensure proper registration and documentation of reports in the system. 3. Analyze and process information from various management platforms. Job Description: We are a market-leading company in technological solutions with over 20 years of experience. We specialize in renting and selling multifunctional equipment and consumables. As Authorized Wholesale Distributors of renowned brands such as Toshiba and Brother, we offer a wide range of high-quality digital multifunctional devices. **Location:** Monterrey, Nuevo León. Responsibilities: Provide first-level telephone and remote support for issues reported by customers. Properly escalate unresolved reports to the next support level. Ensure accurate registration, documentation, and closure of handled reports in the system. Analyze and process information generated from various management platforms. ***Requirements:*** * Technical degree. * One year of experience in this or a similar position. * Excellent computer skills. * Driver's license type "C". ***We Offer:*** * Biweekly payment. * Working hours Monday through Friday, 8:00 a.m. to 6:30 p.m. * Days off on Saturday and Sunday. * Statutory benefits. Employment Type: Full-time Salary: $12,000.00 - $13,000.00 per month Workplace: On-site employment