Job Summary: We are seeking an air customer service specialist to efficiently manage domestic and international shipments, ensuring customer satisfaction through logistical solutions and timely tracking. Key Highlights: 1. Experience in air import and export logistics. 2. Shipment management from file creation to final delivery. 3. Constant communication with customers, agents, and suppliers. **About Us** ============ Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward\-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10\.000 employees in more than 200 locations worldwide. For the better. Together. .The AF Customer Service Specialist is dedicated to providing expertise in a specific area, supporting the organisation's objectives through the application of specialised knowledge and skills. This role focuses on delivering high quality results in their area of expertise and contributing to strategic initiatives.### **At Hellmann, we are looking for our next Customer Service Specialist for the Air Team** ========================================================================================= **Requirements:** Completed bachelor’s degree **Languages:** Intermediate\-advanced English Experience in air import and export logistics Customer service experience in logistics Minimum 2 years’ experience in freight forwarding Job Objective Provide personalized customer service through efficient management of domestic and international shipments, ensuring customer satisfaction via logistical solutions, timely tracking, and KPI compliance. Position Identification General responsibilities of the position General functions and activities of the position Functions: Schedule shipments ensuring compliance with customer requirements. Manage shipments from file creation to final delivery, supervising each stage of the process. Conduct timely follow\-up on ongoing operations, maintaining constant communication with customers, agents, and suppliers. Prepare and submit operational and commercial reports, ensuring data accuracy and timely delivery. Provide support to other departments requiring assistance on matters related to assigned customers. Record and maintain up\-to\-date information in internal systems, particularly CargoWise One (CW1\), in accordance with established standards. Attend meetings or visits with key customers, collaborating in identifying improvement opportunities and operational solutions. We Offer: Monthly salary of 27k Enhanced benefits Hybrid work model Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you! If you are excited by this fantastic opportunity and have what it takes, then click APPLY!