Bilingual Receptionist

Description

Job Summary: We are seeking an empathetic and professional Bilingual Receptionist to provide exceptional service to clients of a law firm, carefully guiding them through legal processes. Key Highlights: 1. Front-line role at a fast-growing law firm 2. High-quality communication and customer service 3. Maintenance of professionalism and empathy **Viva Engage is seeking a Bilingual Receptionist in Benito Juárez, Ciudad de México** ------------------------------------------------------------------------------- **Job Description** A Viva Engage client is seeking a highly professional and empathetic Remote Receptionist fluent in both English and Spanish to support a fast\-growing U.S.\-based law firm representing injured workers. This role is ideal for someone with outstanding communication skills, a strong sense of accountability, and a passion for client service. You'll be the first point of contact for clients, helping them navigate legal processes with care and professionalism. **Job Duties:** * Answer incoming calls through a VOIP system in both English and Spanish * Deliver exceptional customer service to clients, attorneys, insurance adjusters, and court personnel * Forward calls to the appropriate departments and take accurate messages * Schedule appointments and manage calendars * Draft and send professional emails * Communicate with internal teams using Microsoft Teams and Office 365 * Maintain a high level of professionalism and empathy when speaking with individuals experiencing work\-related injuries **Requirements:** * Fluent in English and Spanish (able to read, write, and speak with near\-native fluency) * Previous experience in customer service or reception (experience in a legal setting is a plus) * Reliable high\-speed internet and a dependable computer setup * Willingness to work on Colombian holidays (U.S. holidays are observed and paid) * Strong sense of responsibility, punctuality, and commitment to quality work * Empathy, professionalism, and a growth\-oriented mindset * Willingness to undergo background checks and additional screenings **Benefits:** * Monday to Friday schedule * 100% remote position * Working hours: 8 AM–5 PM Pacific Time * Indefinite-term contract * Paid time off in your first year * Internet and electricity allowance (750 MXN/month) **Job Type:** Full\-time **Salary:** 16,000 MXN/month \+ 750 MXN monthly allowance for internet and electricity \+ All Mexican labor law benefits **Take the Next Step:** If you're a motivated and service\-driven professional ready to join a fast\-paced, mission\-driven team, we want to hear from you. **Resumes must be submitted in English.** **Desired Education Level:** Higher education \- incomplete **Desired Experience Level:** Mid-level **Departmental Function:** Legal **Industry:** International Affairs **Skills:** * Customer Service * Organizational Skills * Writing Skills *This vacancy comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69cdbab44e0000350094b2bc\&source\=indeed