Claims Administration Assistant

Description

Job Summary: We are seeking a Claims Administration Assistant to manage the life cycle of accident reports—from document receipt through case closure—at a major insurance company. Key Highlights: 1. Manage the life cycle of accident or incident reports. 2. Customer service with a solution-oriented approach. 3. Teamwork and collaboration. A leading insurance company is seeking a **Claims Administration Assistant** to join its team. **GENERAL JOB OBJECTIVE:** Manage the life cycle of accident or incident reports, from document receipt through case closure. **JOB REQUIREMENTS:** * Minimum education level: Completed high school. * Preferred experience: 2 years in automobile insurance within insurance companies. **REQUIRED TECHNICAL KNOWLEDGE:** * Experience in the operations of insurance offices. * Proficiency in insurance company portals. * Database management and updating. * Proficiency in Microsoft Office (Excel, Word, PowerPoint). * Excellent typing speed and accuracy. **JOB COMPETENCIES:** * Customer service with a solution-oriented approach. * Strong verbal communication and effective interpersonal skills. * Organizational skills and sense of urgency. * Teamwork and collaboration. * Conflict management and decision-making ability. * Ability to work under pressure and tolerate frustration. * Knowledge of negotiation and persuasion techniques. **PRIMARY FUNCTIONS AND RESPONSIBILITIES:** * **Document and Administrative Management**: Review, organize, and validate claim files, reimbursement requests, and surgical documentation, ensuring compliance with all requirements. * **Customer Service and Support**: Serve as the liaison between the insurer and the policyholder, addressing coverage-related inquiries and notifying clients of their claim status. * **Monitoring and Follow-up**: Track daily progress of open claims to ensure adherence to response timeframes. * **Vendor Coordination**: Manage relationships with repair shops, hospitals, or other vendors to facilitate claim resolution. * **Payment Processing**: Process final settlements, deductibles, and authorize payments upon claim resolution. * **Investigation Support**: Assist in identifying potential fraud or inconsistencies in reports. **WORK SCHEDULE:** * Monday to Friday, 8:30 am to 6:00 pm **WE OFFER:** * Base salary of $12,000 to $14,000 monthly gross, depending on experience. * + Punctuality bonus. * + Attendance bonus. * Statutory benefits. * Biweekly payroll. Employment type: Full-time, indefinite-term contract Salary: $12,000.00 – $14,000.00 per month Application question(s): * This position is on-site near Glorieta Minerva—Is commuting to this area convenient for you? * Insurance industry experience is required for this position—Do you possess such experience, and for how long? Work location: On-site employment