We are a company that brings together talented people so they can share their experience and knowledge with the community. Mission: To respond to 100% of requests, as well as provide timely follow-up for each inquiry, question, or complaint received through our contact channels (email, phone call, WhatsApp, in-person service, or follow-up on requests received via the platform). Requirements * Bachelor’s degree in Communications, Marketing, Business Administration, or related fields. * Excellent verbal and written communication skills. * Knowledge of E-commerce and marketplaces. * Minimum 1 year of customer service experience (including negotiation techniques and conflict resolution). * Data analysis and reporting. * Phone call handling (active listening, guidance, and resolution). * Intermediate Excel proficiency. Responsibilities: 1\. Handle and follow up on requests and incidents across various projects. 2\. Manage support tickets on contact platforms (Freshdesk, Mercado Libre). 3\. Track orders: monitor, record tracking numbers, and update status (Shopify). 4\. Provide basic technical assistance and resolve questions regarding the website and products. 5\. Effectively handle customer service phone calls. 6\. Collaborate with teams such as Logistics and Marketing to ensure a satisfactory shopping experience. 7\. Execute sales closures in cases of failed transactions. If you are interested, contact us through this channel or our social media accounts. Job Type: Full-time Salary: $10,000.00 - $13,000.00 per month Benefits: * Option for an indefinite-term contract Relocation/Moving: * 76223, Pintillo, Qro.: Ability to relocate to the workplace without issues or plan to move before starting work (Mandatory) Education: * Completed Bachelor’s degree (Mandatory) Experience: * E-commerce and marketplace knowledge: 1 year (Mandatory) * Customer service platform management: 1 year (Mandatory) * Effective communication (written and spoken): 1 year (Mandatory) Workplace: Remote/hybrid in 76223, Pintillo, Qro.