Position Objective Implement an exciting and agile experience through a controlled operation managed by the Order Manager, enabling effective management of the order lifecycle, ensuring accurate delivery in terms of time, location, and customer satisfaction, while complying with defined processes. Key Responsibilities Provide attention and follow-up to customer inquiries across multiple platforms regarding order status. Record and track resolution of generated tickets. \*Collect and compile performance indicators such as NPS, on-time and correct location delivery accuracy. \*Monitor order lifecycle compliance in terms of timing and location through coordination with the Order Manager and client logistics. \*Manage Order Management operations across 7 platforms and maintain communication with our B2B clients, handling real-time order processing. Candidate Profile Minimum of 2 years’ experience in customer service or public relations. \*Proficiency in SAP / HYBRIS SAP / EDI ECOMMERCE / MARKET PLACE (AMAZON, MERCADO LIBRE, LINIO) / PCM / HYBRIS SORIANA / OUTLOOK Value Proposition Benefits exceeding legal requirements, 30 days year-end bonus, 10 vacation days, 40% vacation premium, life insurance, IMSS coverage from day one, INFONAVIT, work schedule from Monday to Friday, 08:00 to 18:00, financial benefits: payroll advance, discounts at Elektra and Salinas y Rocha stores, personal loan at Banco Azteca with preferential rates after two years, flexible scheduling. **Code:** 34FA04P50G Id: 01872035