Summary: Join a growing company as a Client Success Manager, owning client relationships for cold email and lead generation campaigns to drive measurable results and ensure exceptional satisfaction. Highlights: 1. Own complete client relationships with direct impact on business success 2. High autonomy and ownership in fast-growing startup environment 3. Work with cutting-edge cold email and lead generation technologies \*\*Position:\*\* Client Success Manager \- Cold Email \& Lead Generation \*\*Type:\*\* Full\-Time Remote \| Working Hours: Flexible with U.S. client meetings \*\*Location:\*\* Colombia, Mexico, Brazil \*\*About This Opportunity:\*\* Join a growing company as their Client Success Manager and own the complete client relationship for cold email and lead generation campaigns. Drive measurable results for 20\-30 active clients while ensuring exceptional satisfaction, retention, and campaign performance in a fast\-paced environment. \*\*What You'll Do:\*\* * Serve as primary point of contact for 20\-30 active cold email and lead generation clients * Lead regular client check\-ins, manage expectations, and handle ongoing campaign requests * Diagnose and resolve underperforming cold email campaigns to improve results * Troubleshoot deliverability issues, list quality problems, and optimize low\-converting copy * Quality\-check campaigns before launch to ensure readiness and performance standards * Proactively identify risks early and prevent client churn through excellent relationship management * Build and refine delivery documentation, playbooks, and processes as the business scales * Track client health metrics, SLAs, and delivery standards for continuous improvement * Collaborate with development team on technical issues and outreach team on execution * Report on client health, campaign performance, and delivery metrics to leadership \*\*What You Bring:\*\* * Experience in client delivery, account management, or operations within growing companies * Background in cold email agencies, lead generation, or similar high\-velocity environments * Hands\-on expertise in cold email strategy, copywriting, deliverability, and inbox placement * Ability to personally write copy and troubleshoot campaigns when technical issues arise * Strong problem\-solving skills and comfort working with evolving systems and processes * Technical understanding of APIs, automations, and data flows without heavy engineering support * Daily practical use of AI tools for operational work and campaign optimization * Excellent communication skills with ability to manage executive\-level client relationships * Experience operating in startup environments with high ownership and fluid responsibilities * Strong focus on execution, measurable impact, and results\-driven outcomes \*\*Key Success Metrics:\*\* * Client retention rates and churn reduction across portfolio * Campaign performance improvements and deliverability optimization results * Client satisfaction scores and relationship health maintenance * Delivery consistency and SLA adherence across all client accounts * Overall impact on client results and business growth \*\*Why You'll Love This Role:\*\* * Own complete client relationships with direct impact on business success * Work with cutting\-edge cold email and lead generation technologies * High autonomy and ownership in fast\-growing startup environment * Direct collaboration with founders and leadership team * Remote flexibility with established client success processes \*\*Ready to drive client success?\*\* Apply now with your account management experience examples. \#ClientSuccess \#ColdEmail \#LeadGeneration \#RemoteWork \#Colombia