Corporación del Vestir SA de CV, engaged in the wholesale trade of textile products, is seeking a professional for the position "After-sales Service" **Functions and Responsibilities** * Attend to and follow up on customer requests, complaints, clarifications, or claims. * Record and manage post-sales incidents (returns, shortages, picking errors, warranties, etc.). * Coordinate with sales, warehouse, and accounts receivable departments to resolve incidents. * Validate documentation related to sales (invoices, delivery notes, purchase orders, credit memos, evidence). * Follow up on merchandise returns and restocking. * Inform customers about the status of their requests until closure. * Prepare incident reports and service response time reports. * Propose improvements to the after-sales service process. * Comply with the company’s internal procedures and policies. **General Requirements:** * **Education:** High school diploma or equivalent * **Experience:** 1 year in administrative areas or accounts receivable. * **Skills:** Intermediate Excel proficiency and knowledge of accounts receivable management systems, SAE. * **Location:** Blvd. Chiluca\-Espíritu Santo 116, Barrio de la Cuesta, 54570 Méx. **We Offer:** * Biweekly payment * Statutory benefits * Monday to Friday, 09:00 am \- 06:30 pm * Transportation assistance. * Annual bonus Employment type: Full-time Salary: $9,576\.00 \- $12,000\.00 per month Workplace: On-site employment