IT Support Specialist

Description

### **Job Description** We are looking for an **IT Support Specialist** with experience in L1 and L2 support levels, focused on end\-user support, incident resolution, and IT infrastructure maintenance. This role is key to ensuring the continuous operation of IT services in a corporate environment. Job on site CDMX ### **Responsibilities** * Provide technical support to end users (L1 \& L2\) for hardware, software, and connectivity issues. * Troubleshoot and resolve incidents related to infrastructure, networking, endpoints, and cloud services. * Manage user accounts and access control through **Active Directory** and identity management tools. * Strong knowledge of: Windows 10/11 and MacOS * Configure and support VPN connections and network connectivity (LAN/WAN, WiFi, firewall). * Provide on\-site and remote support, including handling VIP users. * Manage and track tickets using ticketing systems, ensuring SLA compliance. * Escalate incidents based on priority and impact. * Administer endpoints using tools such as **Intune / Endpoint Management (MDM)**. * Maintain up\-to\-date IT documentation (inventory, diagrams, configurations). * Support implementation and maintenance of IT infrastructure and cloud environments. * Experience implementing and managing:MFA (Multi\-Factor Authentication), Data encryption, Privileged access administration ### **Nice to have** * Knowledge strong CCNA CCNP, and similar ### **What We Offer** * Competitive salary * Legal benefits and additional perks * Professional growth opportunities * Collaborative work environment