Technical Support

Description

Job Summary: Ensure operational continuity of the technology infrastructure through technical support, incident handling, and maintenance. Key Highlights: 1. Technical support and hardware/software fault diagnosis 2. Timely handling of incidents and technological requests 3. Preventive and corrective maintenance of systems and infrastructure **Purpose of the Position** Ensure operational continuity of the technology infrastructure by promptly addressing incidents and requests related to hardware, software, and connectivity, in compliance with established SLAs and ensuring internal user or customer satisfaction. **Main Responsibilities: Technical Support** * Fault diagnosis and resolution for: * Computing devices (desktops and laptops) * Printers and peripherals * UPS and voltage regulators * LAN/WAN networks * Installation and configuration of: * Operating systems (Windows / macOS, depending on environment) * Corporate software * Antivirus and security tools **Incident Handling** * Ticket receipt and tracking. * SLA compliance (response and resolution times). * Timely escalation to second-level support when applicable. * Technical documentation of incidents. **Maintenance** * Preventive and corrective maintenance. * Data backup. * IT asset inventory and management. **On-Site Operations** * Field support as required. * Technical checklist validation. * Photographic evidence and service reports. **Required Technical Knowledge** * Windows operating systems (intermediate–advanced level). * Domain and user profile configuration. * Basic networking (IP, DNS, DHCP). * Support for corporate applications. * Helpdesk tools (Service Desk). * Basic switch and router management. * Basic electrical fault diagnosis (UPS). Employment Type: Full-time, Indefinite-term Salary: $11,000\.00 \- $14,000\.00 per month Work Location: On-site employment