Summary: The Production Support Engineer will manage code releases and deployments to AWS, monitor platform health, provide L2 production support, and ensure platform stability and technical performance. Highlights: 1. Manage code releases & deployments to AWS cloud platforms 2. Provide L2 production support and monitor platform health 3. Collaborate with DevOps teams for environmental requirements and best practices The Production Support Engineer will function under the Product Team to manage code releases \& deployments to AWS cloud platforms, monitor platform health and provide L2 production support. Work closely with IT Product's DevOps engineer teams and Service Managers to the platform's release management, production stability and suitable technical performance. This person will be responsible for monitoring Production performance, SW issues detection and resolution and manage overall Production SLAs compliance. **Job Duties:** • Support the implementation of the solutions that DevOps Engineers design and enable build of automated deployments and code release processes implementing specific automation tasks. • Own and manage the daily administration and support activities for one or several web applications while providing Level\-2 support (diagnosis, fixing) to outstanding runtime defects. • Work with IT Product teams to deploy newer version of software in Cloud resources while implementing changes within AWS platform (i.e. deploy new modules and perform system upgrades and complete fixes within the production environment). • Create and maintaining scripts to spin up and spin down instances required for application on demand while ensuring operations follow security compliances (passwords, key rotation policies). • Provide compute and storage services support during deployment and general production. • Collaborate with DevOps teams to make sure new environments meet requirements and conform to best practices in addition to creating various types of alerts that monitor systems health and report any issues if they occur resolving issues or escalating to the right person. • Enable rightsizing and cost optimization by tagging and monitoring the running instances and anything that is not required to run. • Work with Release Manager to own the release of new software to production and for regular scheduled patching and updates of software and platform components. • Provide follow up issues and incidents resolution through to completion to ensure resolution and collaborate with other IT teams as soon as the incident resolution. **Education \& Requirements:** • Bachelor’s Degree is required • Must be bilingual in English and Spanish (written, verbal) • 3\+ years’ experience with back end programming languages (Java, C\+\+ and/or C\#, etc.) • 1\-2\+ years’ experience with AWS/Azure or Google Cloud deployment environments • Implementation, integration and enhancement experience of 3rd party APIs • Must be able to run Native React mobile (IOS \& Android) applications hosted in AWS • Experience with Relational SQL and NoSQL databases is a must • Demonstrable working experience delivering digital solutions such as web and/or apps • Strong knowledge of cloud environments, system automation, deploying and maintaining applications and software accordingly • Experience in browser development, testing and debugging • Strong knowledge of DevOps, CI/CD and continuous support engineering concepts **Plus:** • Previous experience in the banking/financial industry is highly preferred • Previous experience with Fiserv products is a huge plus