Dynamics CRM Developer

Description

Summary: Design, develop, and customize Dynamics 365 CRM solutions with a focus on Customer Service Workspace, supporting digital contact center scenarios, and implementing automation. Highlights: 1. Design and develop Dynamics 365 CRM solutions 2. Focus on Customer Service Workspace / Copilot Service Workspace 3. Support digital contact center scenarios **Tasks** Design, develop, and customize Dynamics 365 CRM solutions, with a focus on Customer Service Workspace / Copilot Service Workspace. Customize model\-driven apps, forms, views, dashboards, and business rules Support digital contact center scenarios, including omnichannel engagement (chat, voice, email) Develop server\-side logic using C\# / .NET plugins, console applications and custom workflows Implement client\-side customizations using JavaScript Implement automation using Power Automate for service processes and integrations Carrying out code reviews and quality assurance in development Testing and commissioning of the created solutions Optional: Provide support for Dynamics Marketing (Real Time Journeys / etc.) **Skills** At least 5 years’ experience developing with an object\-oriented programming language. Preferably C\#. Strong experience in customizing Dynamics 365 CRM Environments and Dataverse Experience in coding JavaScript in the context to Dynamics CRM unified client interface. Experience with Power Platform (Mandatory: Power Automate, Nice\-to\-have: Power Apps) Fluently writing and speaking in English. Experience in using Azure DevOps is helpful.