Technical Support Specialist - MacStore Vista Norte

Description

Job Summary: We are seeking a technology-passionate Technical Support Specialist who values innovation and customer service to deliver first- and second-level support to Apple users. Key Highlights: 1. Career growth 2. Ongoing training and Apple certification 3. Industry-leading company with over 30 years in the market Position: Technical Support Specialist - MacStore Vista Norte!! · MacStore is coming to Plaza Vista Norte—and we want you to be part of this exciting launch! · Our new branch opens in early June, and we’re looking for Technical Support Specialists passionate about technology, innovation, and customer service. · Interviews begin shortly. You could start your professional journey with us on that day. · MacStore is an industry-leading distributor of Apple products and services (APR: Apple Premium Reseller), with over 30 years in the market and 76 branches across Mexico. The position is for a Technical Support Specialist, with responsibilities including: Providing first- and second-level technical support to Apple users. Delivering personalized customer service. Tracking completed service requests. Recommending additional services and promotions. Meeting performance metrics and KPIs. We Offer: Gross monthly salary: $9,900.00 (salary increases and service commissions). Monthly food vouchers: $350.00 Punctuality bonus: $900.00 (for permanent staff) Statutory and enhanced benefits: 100% IMSS contribution. Apple Certified Macintosh Technician certification. Direct employment contract with the company. 17-day Christmas bonus (increases based on seniority). 12 vacation days. Vacation premium. Profit-sharing of up to three months’ salary. Life insurance and funeral expense assistance. Uniforms. Career growth. Ongoing training. Additional benefits after 3 months (permanent staff): Savings fund. Discounts from prestigious brands. Christmas bonus. Requirements: Education: Completed high school diploma. Passion for technology and Apple products. Customer service orientation. Willingness to travel. Interest in sales. Strong verbal communication skills. Time availability. Work schedule: Monday through Sunday, rotating shifts from 11:00 a.m. to 8:00 p.m. or 12:00 p.m. to 9:00 p.m. (rotating weekly day off). Availability to train at MacStore Nápoles. -Requirements- Minimum education: Upper secondary education – General High School years of experience Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist