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Job Summary: We are seeking a Technical Support professional to join MacStore, providing first- and second-level technical support and assistance to Apple users as part of a leading team. Key Highlights: 1. Professional growth opportunity at Apple’s leading company 2. Ongoing training and Apple Certified Macintosh Technician certification 3. Dynamic work environment with a strong focus on customer service Vacancy: Technical Support at MacStore!! · At MacStore, we want you to join this outstanding team and launch your professional career! · Interviews are about to begin. You could start your professional journey with us on that day. Join our sales force across MacStore branches!! MacStore Paseo Espacio Condesa MacStore. We are a leading distributor of Apple products and services (APR. APPLE PREMIUM RESELLER), with over 30 years in the market and 76 branches nationwide across Mexico. The position is for Technical Support, and responsibilities include: Providing first- and second-level technical support to Apple users. Delivering personalized customer service. Tracking completed service requests. Recommending additional services and promotions. Meeting performance metrics and indicators. We Offer: Gross monthly salary: $9,900.00 (salary growth and service commission). Monthly food vouchers: $350.00 Punctuality bonus: $900.00 (for permanent staff) Statutory and enhanced benefits: 100% IMSS contribution. Apple Certified Macintosh Technician certification. Direct employment contract with the company. 17-day Christmas bonus (increasing based on seniority). 12 vacation days. Vacation premium. Profit-sharing up to three months. Life insurance and funeral expense assistance. Uniforms. Career advancement opportunities. Ongoing training. Additional Benefits after 3 Months (Permanent Staff): Savings fund. Discounts from prestigious brands. Christmas bonus. Requirements: Education: Completed high school diploma. Passion for technology and Apple products. Customer service orientation. Willingness to travel. Interest in sales. Strong verbal communication skills. Availability of time. Work schedule: Monday through Sunday, rotating shifts from 11:00 a.m. to 8:00 p.m. or 12:00 p.m. to 9:00 p.m. (rotating weekly rest days).-Requirements- Minimum education: Upper secondary education – General High School years of experience Keywords: support, support, technical support, technologist, technician, tech, technician, technology, technology, technologist
