Operational Control Support - VP

Description

Position Summary: Ensure consistency, traceability, and compliance of operational records related to services, electronic signatures, and billing, with a focus on process improvement. Key Highlights: 1. Key role in managing and optimizing operational records and billing. 2. Active participation in continuous improvement of processes and management systems. 3. Management of electronic signatures and analysis of operational data. **Ensure consistency, traceability, and compliance of operational records related to services, electronic signatures, pre-billing validations, and account tracking.** Monday to Friday, part-time: 3:00 PM to 7:30 PM (CDMX) Experience: 6 months \- 1 year (Review of operational or service records in ticketing systems; Management of electronic signature tools (e.g., Adobe Sign); Operational data analysis or generation of tracking reports) Academic Level: High school diploma / bachelor’s degree in administration or related fields; Basic \- Intermediate English; Advanced Spanish; Microsoft Office suite; Intermediate \- Advanced Excel; Attention to detail * Review creation, tracking, and closure of tickets in the management system (SGT). * Receive and review the monthly operational consolidation. * Release account lists for billing. * Authorize initiation of the billing process upon monthly ticket closure. * Generate monthly reports on service tickets and accounts to be billed. * Register new clients, accounts, or projects in the SGT system. * Conduct ticket audits and document findings. * Detail observations arising from audits and record technical feedback. * Close tickets without findings where appropriate. * Issue monthly operational tracking and incident reports. * Manage and maintain the history of reports and records. * Manage electronic signature requests via Adobe Sign (receipt, review, sending, tracking, and storage). * Handle requests for modifications to records in ticketing systems. * Evaluate feasibility and implement changes requested by the help desk. * Track and update project data (including direct clients such as HCL). * Participate in client meetings and prepare tracking presentations. * Send customer satisfaction surveys to educational clients per requests from the Education Department. * Commit to and be aware of one’s role in achieving quality policy and objectives. * Participate in risk and opportunity management for one’s process. * Attend assigned trainings. * Know and comply with procedures. * Complete records timely and accurately. * Participate in process improvements. * Participate in corrective action development and implementation. * Participate in SWOT analysis FO\-CO\-01, Stakeholder Analysis FO\-CO\-03, and follow up on established strategic plans. * Participate in management reviews of the QMS to ensure commitments and applicable improvements for one’s process are fulfilled. * Participate in the review and updating of documented QMS information relevant to one’s process. * Understand the scope of the QMS. * Know and fulfill responsibilities assigned to the position. * Participate in audits. * Participate in stakeholder identification and measurement of compliance with their requirements. * Participate in planning changes to one’s process.