**At Macropay, we have a new opportunity for you!** ------------------------------------------------------- At Macropay, we believe in talent, passion, and continuous growth. Today, we are looking for individuals who share our values and want to become part of a dynamic, committed, and innovative team. If you're seeking a new professional challenge, this is your chance. We want to meet you! ### **Open Position: CONTACT CENTER QUALITY ANALYST** **Location:** Mérida, corporate campus **Contract Type:** Full-time **Department:** Customer Experience ### **What are we looking for?** * Ensure compliance with established processes according to contact center quality policies by monitoring calls, chats, emails, and any other customer interaction with Macropay, aiming for continuous improvement through constant feedback to operational staff. * Analyze, document, and interpret each advisor-customer interaction to ensure adherence to established procedures. * Experience dealing with customers (Contact Center, front desk, sales representative) * Availability to rotate shifts * Experience with Excel * Knowledge of TELEMARKETING regulations ### **Main Responsibilities:** Monitor and analyze every customer interaction across all authorized channels Provide objective and timely feedback to each advisor to ensure continuous improvement and development ### **What we offer:** * Competitive salary * Statutory benefits * Additional Benefits: * Grocery vouchers * Savings fund * Major medical expense insurance ### **We want to meet you and learn what makes you unique!**